Terms & Conditions

1. About Us

FansAlways Ltd is a company registered in England and Wales (Company Number: 17306193). These Terms & Conditions govern your use of fansalways.com and any services provided through it.

For any questions, contact us at hello@fansalways.com.

2. The Service

FansAlways is a year-round fan loyalty platform that allows football supporters to show their support for their club, every month of the season. Users can:

Check in for free — register as a supporter of your club and check in at no cost, every month.

Become the 12th Man — pay £12 for any month you choose, to show a deeper commitment and boost your club in that month's Passion Rate ranking. Your first ever payment is also recorded in the All-Time history.

3. Eligibility

You must be at least 18 years old to make a payment on FansAlways. By using this service, you confirm that you are 18 or over.

Each user may support only one club. Once a club is selected, it cannot be changed for the current season.

4. Payments

The 12th Man contribution is £12 (GBP) per calendar month in which you choose to participate. There is no subscription and no automatic renewal — every payment is a separate, deliberate choice. Payments are processed securely through Stripe. FansAlways does not store your card details.

All prices are inclusive of any applicable taxes. You will receive a confirmation email upon successful payment.

5. No Refund Policy

All purchases on FansAlways are final and non-refundable. By completing a payment, you acknowledge that you are purchasing a digital membership for the current season and that no refunds will be issued once the transaction is complete.

This does not affect any statutory rights you may have under applicable law.

6. 12% for Youth Football

FansAlways commits to donating 12% of annual net profit to youth and grassroots football initiatives. This commitment is made in good faith and does not constitute a contractual obligation to any individual user.

7. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate and truthful information when registering. FansAlways reserves the right to suspend or terminate accounts that violate these terms.

8. Intellectual Property

All content on fansalways.com, including logos, text, and design, is the property of FansAlways Ltd and may not be reproduced without written permission.

9. Limitation of Liability

FansAlways is provided "as is". We do not guarantee uninterrupted access to the service. To the maximum extent permitted by law, FansAlways Ltd shall not be liable for any indirect or consequential loss arising from your use of the service.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the new terms. We will notify registered users of significant changes by email.